Distance Sales Agreement

Last Updated: March 01, 2025

This agreement has been prepared in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

ARTICLE 1 – PARTIES

SELLER

• Title: Eken Mobilya San. ve Tic. A.Ş.
• Address: Camikebir, Cafer Baran Cd No:24, 42770 Kulu/Konya
• Phone: (0332) 641 64 42
• Mobile: +90 507 701 78 10
• Email: info@ekenmobilya.com
• Website: www.ekenmobilya.com.tr

BUYER: The member/customer information entered during checkout shall apply.

ARTICLE 2 – SUBJECT MATTER

This agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product whose specifications are detailed below, ordered electronically by the BUYER on www.ekenmobilya.com.tr.

ARTICLE 3 – PRODUCT AND PAYMENT INFORMATION

• Product details are displayed in detail on the order summary screen.
• The order amount is stated inclusive of VAT.
• Payment is made through the Iyzico secure payment infrastructure via an approved credit/debit card.
• Payment information (card number, CVV, etc.) is not stored in Eken Mobilya systems.

ARTICLE 4 – DELIVERY

• Orders are targeted to be delivered within 15–20 business days after payment approval, taking into account production and logistics processes.
• Delivery is made to the specified address within Turkey.
• Shipping costs are covered by Eken Mobilya unless otherwise stated.
• Delivery times may vary for custom-made, bespoke or large-volume products; customers are notified separately in such cases.

ARTICLE 5 – RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the date of delivery without stating any reason.

Cases Where the Right of Withdrawal Cannot Be Used

The right of withdrawal (return) cannot be used in the following cases:

• Non-standard (custom size/colour/upholstery) products prepared according to the consumer's special request or clearly personal needs
• Products whose seal, tape or packaging has been opened or used (for hygiene reasons)

How to Exercise the Right of Withdrawal

1. Notification by email: Send a written notification to iade@ekenmobilya.com within 14 days.
2. Return of product: Return the product in its original packaging within 10 days of notification.
3. Refund: After the product is received and inspected, a refund will be issued to your payment method within 14 business days.

ARTICLE 6 – OUR OBLIGATIONS

• Eken Mobilya is responsible for delivering the product completely, in good condition and in accordance with the specifications stated in the agreement.
• An information email is sent to the consumer during the delivery process.
• In the event of delivery of a damaged or incomplete product, the consumer is obliged to notify within 3 business days from the date of delivery.

ARTICLE 7 – DISPUTE RESOLUTION

In case of disputes between the parties, Eken Mobilya customer services should be contacted first. If unresolved:

• Disputes below the threshold determined for 2026: District/Provincial Consumer Arbitration Committee
• Higher value disputes: Consumer Courts

Turkish Republic courts are competent for consumer disputes.

ARTICLE 8 – ENTRY INTO FORCE

By completing the order process, the BUYER declares that they have read and accepted this distance sales agreement electronically. The agreement enters into force upon order confirmation.