Cancellation & Return Policy

Last Updated: March 01, 2025

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1. Delivery Conditions

1.1. Delivery Planning

• Delivery planning is confirmed according to the product, address, production and logistics conditions before order approval or during the order process.
• Delivery planning may vary for custom-made, large-volume or bespoke products. Customers are notified by email in such cases.
• You will receive an information email when your order enters the shipping/transport phase.

1.2. Delivery Area

• Deliveries are made within Turkey only.
• Delivery or shipping costs are communicated separately according to the product, address and order plan.

1.3. Damaged / Incomplete Delivery

• If you notice damage or a shortage during delivery, we recommend that you have the cargo representative document this before accepting the product.
• Please notify customer support promptly about damaged or incomplete delivery to help the review; this recommendation does not limit statutory rights or time limits.

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2. Return Conditions

2.1. Right of Withdrawal (14 Days)

In accordance with Turkish consumer legislation, you may exercise your right of withdrawal within 14 (fourteen) days of receiving the product without stating any reason.

2.2. Cases Where Returns Are Not Accepted

Returns are not accepted in the following cases:

• Custom-made products prepared according to the consumer's special request or personal needs (custom dimensions, colour, fabric selection, etc.)
• Products whose packaging has been opened, used or assembled
• Cases where documents delivered with the product (invoice, warranty certificate, etc.) are missing

2.3. Return Process

1. Notification: Send an email notification to iade@ekenmobilya.com (within 14 days).
2. Product shipment: Send the product in its original intact packaging within 10 days of notification.
3. Inspection: Once the product is received, a condition check is performed.
4. Refund: Refund will be made to the payment method within the statutory 14 days after the withdrawal notice reaches us, subject to the return conditions allowed by law.

2.4. Exchange Request

In the event of product damage or a manufacturing defect, an exchange with an equivalent product may also be offered instead of a return. You can submit your exchange requests to our customer support line.

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3. Contact

You can contact us for assistance during the delivery or return process:

• Email: iade@ekenmobilya.com
• Customer Services: info@ekenmobilya.com